Iles Funeral Homes operates six chapels serving Des Moines, Urbandale, West Des Moines, Norwalk, Cumming, Clive, Madrid, Johnston, Altoona, Granger, Pleasant Hill, Dallas Center, Waukee, and Grimes. The organization structures its licensed funeral directors into two specialized teams: the Care Center Team handles body preparation, while the Arranging Team guides families through service planning. Many staff members have over 10 years of experience. Each chapel features distinct décor and updated technology for live streaming services to virtual guests.
The funeral home's operational slogan, "Celebrate Life the Way You Lived It," translates into personalized services that incorporate photographs, mementos, and custom video tributes. An in-house graphic and video artist produces memorial materials, eliminating the need for external vendors. Families can arrange viewings, chapel services, church funerals, or graveside ceremonies based on preference.
Cremation services are conducted at Dunn's Crematory, which includes strict protocols and a private family viewing area where families may watch their loved one placed in the chamber. Direct cremation without service is available, as are memorial ceremonies following cremation.