1. Introduction
At PrayTone, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our custom Christian song creation service.
Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.
2. Information We Collect
Personal Information: When you place an order, we collect:
- Name and email address
- Billing information (processed securely via Stripe)
- Phone number (optional, for order updates)
Song Creation Information: To create your personalized song, we collect:
- Information about your loved one (name, relationship, characteristics)
- Personal stories, memories, and anecdotes you share
- Your preferences for music style and voice
- Any special messages or dedications you want included
Automatically Collected Information:
- Device information (browser type, operating system)
- IP address and general location
- Usage data (pages visited, time spent on site)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Create and deliver your custom song
- Process your payment and send order confirmations
- Communicate with you about your order status
- Provide customer support and respond to inquiries
- Send promotional emails (with your consent)
- Improve our services and user experience
- Prevent fraud and ensure security
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties who assist in delivering our services (payment processing, email delivery, hosting)
- Legal Requirements: When required by law, court order, or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
All service providers are contractually obligated to protect your information and use it only for the purposes we specify.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure payment processing through Stripe (PCI-DSS compliant)
- Limited access to personal data on a need-to-know basis
- Regular security assessments and updates
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Receive your data in a structured, machine-readable format
To exercise these rights, please contact us at support@praytone.com.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Understand how you use our website
- Improve our services and marketing
- Provide personalized content
You can control cookies through your browser settings. Note that disabling cookies may affect your experience on our site.
8. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
Payment Processing: We use Stripe for payment processing. Your payment information is handled directly by Stripe according to their privacy policy.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill your orders
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services
Song creation information is retained to allow for revisions and re-downloads. You may request deletion of your data at any time.
11. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure your information remains protected in accordance with this privacy policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Significant changes will be communicated via email or a prominent notice on our website.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: support@praytone.com
Website: praytone.com